If there is any thing that will really wind me up like a Tasmanian Devil (check out this video if you need help visualising a Tasmanian Devil)
What got me so upset, well its was an error message in a game – I know, it’s the little things in life that can often course the most upset – this error message was in relation to a in-game purchase (Mass Effect 3 on the PS3) that failed to register, as in they took my money for me to get an error message. But itself that isn’t going to make me change from normal (if some what geeky) human to mutant crazy man but what follows did:
First of the error message simply said that there was an error with the download and to contact customer services – that’s it, no email, no web address nothing, so still in human mode I went to Google and typed in EA customer services, what I found was the EA Website, I had hope, but no I was directed to a blog which I searched and searched for advise and found nothing so back to Google – any hows four searches later I found the right sight and quite quickly the contact us button – great, oh no first I had to log in with my EA password, have I set up a EA account, well yes but I can’t remember doing this so I had wait for them to send me my password.
Ok so by now I’m a little upset – what would have taken 10 mins had taken 30 mins all because of a really lame error message (I mean even Window XP error messages are better) now I have to wait for an email to be able to log my problem.
So I have my password (40 mins now) and I’m on the form filling page with all the normal questions great… Oh no hang on EA needs 20 questions before you can log your problem.
Well in the end – 1 hour now – I’m able to drop EA an email as instructed by them.
In a perfect world – The error message would have a link to their site and would have filled in most of the form for me including all my PS3 account details, saving me 1 hour (60 mins, 3600 seconds) of my life, that I’m never going to get back.
Oh and EA’s response, to email me a form asking me for yet more information 48hrs later, by which time the problem had sorted it self out – I’ve said it once and I’m going to say it once more – what a lame error message.
Random Ginger Ninja, honest it's all random! 